01
30-DAY RETURNS
Eligible products may be returned within our 30-day return window. Contact customer support to begin your request.
PURE CRAFT CUSTOMER SUPPORT
RETURNS & REFUNDS.
We want your shopping experience to be straightforward. Review our return policy, eligibility requirements, and instructions for requesting assistance below.
02
UNOPENED PRODUCTS
Returned products must be unopened and unused. Opened or used products are not eligible for standard returns.
03
RETURN SHIPPING
Pure Craft covers return shipping for approved returns. Contact us before sending your products back.
HOW TO REQUEST A RETURN.
01
CONTACT CUSTOMER SUPPORT
Email info@purecraftcbd.com with your order number and the reason for your return request.
02
RETURN REVIEW
Our team will review your request and confirm whether your order meets our return eligibility requirements.
03
RECEIVE RETURN INSTRUCTIONS
Once your return is approved, we'll provide return-shipping instructions. Pure Craft covers the return-shipping cost for approved returns.
04
RETURN INSPECTION & REFUND
After we receive your return, we'll review the returned items and confirm refund eligibility. Approved refunds will be issued to the original payment method, where available.
IMPORTANT RETURN INFORMATION.
Please contact customer support before returning any merchandise. This allows our team to verify your request and provide the appropriate return-shipping instructions.
Products that have been opened or used are not eligible for standard returns.
If your order arrived damaged or incorrect, please contact our team with your order number, a description of the issue, and photographs when available. We will review the circumstances separately.
Refund processing times may vary depending on your payment provider.
FREQUENTLY ASKED QUESTIONS.
How long do I have to request a return?
Pure Craft offers a 30-day return window for eligible purchases. Contact our customer support team with your order number to begin your request.
Can I return an opened or used product?
No. Products must be unopened and unused to qualify for a standard return.
Who pays for return shipping?
Pure Craft covers return shipping for approved returns. Contact us first so we can provide the appropriate return instructions.
How do I start a return?
Email info@purecraftcbd.com with your order number and return request. Our customer support team will review your request and provide instructions.
When will I receive my refund?
Once your returned items have been received and reviewed, we'll confirm refund eligibility. Approved refunds are issued to the original payment method where available. The time required for funds to appear may depend on your payment provider.
What if my order arrives damaged or incorrect?
Contact our customer support team with your order number, a description of the problem, and photographs when available. We'll review the issue and advise you on the next steps.
Does canceling my subscription automatically refund my previous order?
No. Subscription cancellation and refunds for existing orders are separate requests. Contact our customer support team if you need assistance with a previous order.
WE'RE HERE TO HELP
NEED RETURN ASSISTANCE?
Have a question about your return, refund, or an existing order? Contact Pure Craft customer support.
EMAIL SUPPORT info@purecraftcbd.com